Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@transatlanticvinylimports.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@transatlanticvinylimports.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@transatlanticvinylimports.com.

What's your return policy?

Simply put, if you're not happy, we're not happy. If within 14 days of receiving your package, you discover that something is not quite right then please contact us at info@transatlanticvinylimports.com and we'll do our best to make it right.

In the event this cannot be agreed upon, the steps for return goods are as follows:

  1. Order Number
  2. Exactly which items do you wish to return?
  3. Reason for Return (does not cover Damage)
  4. Items must be returned to our location.
  5. We will provide a RAN 
  6. Once you receive this, you will then receive a return label by Federal Express. This must be affixed to the Original Packaging.
  7. Goods will be inspected upon receipt here in Ireland. 
  8. If items are in pristine condition, we will issue a credit against your account.

All Terms must be adhered to in order to complete a Return.

What's your refund policy?

Simply put, if you're not happy, we're not happy. If within 14 days of receiving your package, you discover that something is not quite right then please contact us at info@transatlanticvinylimports.com and we'll do our best to make it right.

Handling Damaged Shipments

Steps to Resolve Issues with Damaged Goods

From time to time, a shipment to a customer may sustain damage in transit. We attempt to avoid this using the finest double-sided cardboard that self-seals. Each Vinyl is packed in a specially designed Bubble Wrap envelope, which fits perfectly into the Cardboard Shipper. We employ Federal Express (Ireland) to transport our orders around the world, and every order is packed into a self-sealed, waterproof envelope or box.

If you should receive damaged goods from the transit to your location, please follow these steps:

  1. Take five pictures of the damage, showing the extent of the problem.
  2. Provide us with a Federal Express Tracking picture.
  3. Request either a Replacement or Refund.
  4. We will issue a Federal Express pick-up label for you to return the damaged goods back to our facility.

All rules must be adhered to in order to resolve the issue of damaged goods.